At LAYALI OUD SDN BHD 202601017161 (1679258-P), we know that a change of mind can happen right after checkout, so here is how far that window extends and what to do within it.
Knowing Your Cancellation Window
Standard Window – you may cancel an order within 24 hours of purchase and receive a full refund.
Processing Limit – once that 24-hour window has passed, cancellation may no longer be possible if the order has already been processed or handed to the courier.
Requesting a Cancellation
Contact Us – reach our customer service team right away and quote your order number.
Verification – our team will check the order’s status and confirm whether it still qualifies for cancellation.
Receiving Your Refund
Method – once a cancellation is approved, the refund goes back to your original payment method.
Timeline – expect it to land within 7–14 business days of approval.
If anything here is unclear, ask us anytime through any of these:
📧 Email: layalioud@outlook.com
🏢 Address: 17, JALAN 5/154D, TAMAN DESA CHERAS, 56000 KUALA LUMPUR W.P.KUALA LUMPUR
🌐 Website: https://layaliouds.com/contact-us/