At LAYALI OUD SDN BHD 202601017161 (1679258-P), we want every parcel that reaches you to be exactly what you ordered and in the condition it should be, so before you buy, take a moment to see how we handle returns, refunds and exchanges.
Qualifying for a Return or Refund
Because we stand behind what we sell, items are not exchangeable or refundable unless your situation falls under one of the following.
Wrong Item – the wrong item was sent to you.
Mismatch – what you received does not match the specifications, description, features or information advertised.
Damage on Arrival – the item arrived spoiled, damaged or defective.
Late Delivery – delivery took longer than the timeline set out in our shipping policy.
Providing Evidence for Your Claim
Unboxing Video – a continuous, unbroken video showing the sealed parcel, the shipping label, the packaging and the item as you find it.
First-Use Video – a video of the item’s first use, where that applies to what you bought.
Supporting Documents – any photographs, order details or further documents we may ask for.
Submitting Your Request
Reporting Window – send your request to layalioud@outlook.com within 24 hours of the item reaching you, together with the evidence above.
Late or Incomplete Requests – a request that arrives after that 24-hour window, or without the required evidence, will not be accepted.
If anything here is unclear, ask us anytime through any of these:
📧 Email: layalioud@outlook.com
🏢 Address: 17, JALAN 5/154D, TAMAN DESA CHERAS, 56000 KUALA LUMPUR W.P.KUALA LUMPUR
🌐 Website: https://layaliouds.com/contact-us/